Refund / Credit Policy: CitePayUSA processes payments for courts throughout the United States. If you use CitePayUSA to make a payment to a court, the payment goes to that court. Requests for refunds or credits must be authorized by the court that was paid. Please contact the court directly to submit your request. If the court authorizes your request for a refund it will email CitePayUSA directly at customerservice@citepayusa.com.